I offer products and services to people that help them save money. The economy is in bad shape. Your tag line stating you are the best “small business” choice is, at this point, laughable.

And as to Register.com making a profit on my domains without giving me proper notice, not nice.

Kirby Sommers
http://kirbysommers.com

Larry,

While waiting to hear from you, I have discovered the following:

1. Register.com advertises on all of my parked domains, as well as everyone else’s domains. I was never told you would be doing this, I never consented to it, and to date I have not received ONE DIME from your use of MY REGISTERED DOMAINS.

2. I have also just discovered that Register.com is advertising on my PRIVATE domains where I pay your company EXTRA!! Again you are doing this without ever disclosing this fact to me, and to other customers.

In addition to accepting advertising revenue on my PRIVATE “Who is” information, Register.com has LINKS to your services!! This is one of them:

http://www.register.com/titan/promo/interactive_guide.rcmx?trkID=EMA1qyRVwW

While researching customer complaints, I came across issues regarding automatic billing problems with Register.com, which appear to fall under fraud and deceptive business practices.

In fact, all of the above falls under fraudulent and deceptive business practices.

I ask you to either: begin compensation at once for all monies generated from the use of my domains, or to cease and desist immediately from using my domains as free advertising for register.com and from selling advertising space on my domains!

Furthermore, the loss of service that occurred last week has brought to light the painful reality that Register.com is not being truthful in your advertising campaigns. Your apparent lack of concern about the domino effect your Denial of Service (DOS) attack had on my business is an eye opener. I used to own two stores in NYC and if anything happened to anyone on my premises I was responsible.

I believe Register.com should be responsible to its customers for anything that happens to our online storefronts when something happens to you.

To see that you are doing nothing, saying nothing, and only attempting to save your own business by offering new customers financial incentives is insulting to the very people who have contributed to the success of Register.com.

I anticipate all the issues I have brought to your attention be resolved immediately. Please note I am sending this email as an OPEN LETTER that I am making available to other Register.com customers.

Yours truly,

Kirby Sommers

HA-HA
They killed my business
Here is my story:

I do not know why Register.com was recognized
for “An Outstanding Customer Service Experience”
by J.D. Power and Associates, but my experience with their service and customer support is the worst I ever had.

Here it is:
1. Due to Register.com upgrade of email solutions,
since Feb 2.2009 I can not access my email.
2. I can not access my email contacts too, or notify my customers and suppliers regarding the problem or send them my alternative mail.
3. Needless to say, that situation hurts my business badly.
4. Register.com stated that upgrade will take place in the middle of the night to minimize disruption and will last for 7 hours, but after 5 DAYS, there still no progress in fixing the problem.
5. Register.com representative do not have any idea when the problem will be fixed.
6. Each and every time I call customer service, I need to explain the problem from the beginning.
7. Each and every time, Register.com representative promise to accelerate the issue, but nothing really happens.
8. Holding a line for the Register.com representative migth take 10 minutes or more.
9. The only thing I get from Register.com representative, are empty words and promises that their best people are dealing with that issue AT THAT VERY MOMENT.
10. and it seems that saga will continue…